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COURSES

Business English

Speak clearly, write with purpose and make decisions in English across the working day.

THE CURRICULUM

30 units across eight levels

Expand a level to see what you will cover.

LEVEL 01Introductions and teamsUnits 01–04
  1. 01Professional Introductions and Small Talk
  2. 02Role Scope and Responsibilities
  3. 03Company Introductions and Customer Value
  4. 04Departments and Decision Ownership
LEVEL 02Calls and handoversUnits 05–08
  1. 05Internal Calls and Read Back
  2. 06Handovers and Open Dependencies
  3. 07Status Updates and Recovery Plans
  4. 08Relaying Spoken Information for Two Audiences
LEVEL 03Email and follow-upUnits 09–12
  1. 09Reading Email Threads and Resolving Conflicts
  2. 10Requesting Information and Confirming Commitments
  3. 11Follow Ups and Schedule Changes
  4. 12Midcourse Review and Message Repair
LEVEL 04Meetings and decisionsUnits 13–16
  1. 13Meeting Agendas and Preparation
  2. 14Chairing Meetings and Handling Disagreement
  3. 15Online Meetings and Communication Repair
  4. 16Recording Decisions and Tracking Actions
LEVEL 05Problems and complaintsUnits 17–20
  1. 17Defining Problems and Setting Priorities
  2. 18Comparing Options and Recommending a Decision
  3. 19Customer Complaints and Phone Resolution
  4. 20Written Complaint Responses and Escalation
LEVEL 06Data, negotiation and capstoneUnits 21–24
  1. 21Presenting Data and Qualifying Claims
  2. 22Negotiating Conditional Trades
  3. 23Rehearsal Under Changing Conditions
  4. 24Capstone Case and Multichannel Decision
LEVEL 07People, suppliers and riskUnits 25–28
  1. 25Interviewing and Onboarding
  2. 26Feedback and Difficult Conversations
  3. 27Comparing Supplier Quotations
  4. 28Process Design and Risk Communication
LEVEL 08Disruption and recommendationsUnits 29–30
  1. 29Service Outages and Temporary Workarounds
  2. 30Executive Summaries and Recommendations